After several lawsuits stemming from the accident, Norwood's fifth album Human (2008) was released to commercial failure.
Throughout her career, she has sold over 40 million records worldwide, making her one of the best selling female artists of all time.
Her work has earned her numerous awards and accolades, including a Grammy Award, one American Music Award, and seven Billboard Music Awards.
In 1997, Norwood was hand-picked by producer Whitney Houston to play the title character in Rodgers and Hammerstein’s television version of Cinderella featuring a multicultural cast that also included Jason Alexander, Whoopi Goldberg, and Houston.
The two-hour Wonderful World of Disney special garnered an estimated 60 million viewers, giving the network its highest ratings in the time period in 16 years, and won an Emmy Award for Outstanding Art Direction for a Variety or Music Program the following year.
She has become known for her distinctive sound, characterized by her peculiar timbre, voice-layering, intricate riffs, which has earned her the nickname 'The Vocal Bible' from industry peers and critics.